1. Information We Collect
Depending on how you contact us, we may collect information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service address, ZIP code, or general property location
- Requested service type and preferred service timing
- Photos, videos, or descriptions of areas to be cleaned
- Messages, quote requests, appointment details, and other information you send to us
Our website and advertising platforms may also automatically collect technical information such as browser type, device type, approximate location, referring page, advertising campaign information, IP address, and website activity.
2. How We Use Information
We may use collected information to:
- Respond to quote requests and service inquiries
- Schedule, confirm, and perform services
- Contact you by phone, email, or text regarding your request or service
- Prepare estimates and invoices
- Improve our website, advertising, customer experience, and service offerings
- Measure advertising performance and prevent fraud or abuse
- Maintain business, tax, insurance, safety, and service records
- Comply with applicable legal requirements
3. Google Ads, Analytics, Cookies & Tracking
We may use Google Ads, Google Analytics, conversion tracking, cookies, tags, pixels, and similar technologies to understand how visitors reach and use our website, measure advertising results, and improve our marketing.
These technologies may associate visits with campaign information such as the advertisement clicked, keyword, device, or approximate geographic area. Google and other providers may process information under their own privacy policies and settings.
You can control or delete cookies through your browser settings. Disabling cookies may affect certain website features or measurement functions.
4. Google Ads Lead Forms
If you submit information through a Google Ads lead form, the information you choose to provide may be transmitted to Renew ATL Surface Cleaning through Google so that we can respond to your request. Information received through a lead form is used for purposes reasonably related to your inquiry, estimate, scheduling, or requested service.
5. Text Messages and Calls
If you provide a phone number, we may call or text you about your estimate, appointment, service, payment, or related customer-service matters. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing services where applicable.
You may ask us to stop non-essential marketing texts by replying STOP or contacting us directly. Transactional communications relating to an active service request may still be sent when appropriate.
6. How We Share Information
We do not sell your personal information as a standalone customer list. We may share information when reasonably necessary with:
- Service providers that help us operate our website, advertising, communications, scheduling, payments, or business systems
- Employees, contractors, or representatives who need information to provide requested services
- Government authorities, insurers, attorneys, or other parties when reasonably necessary to comply with law, protect rights or safety, investigate fraud, or address a legal claim
- A successor or purchaser in connection with a merger, acquisition, sale, or transfer of business assets
7. Photos and Property Images
We may photograph or record work areas for estimating, documentation, quality-control, safety, insurance, or dispute-resolution purposes. We will not intentionally publish identifiable customer information with promotional photos without permission when permission is required. Customers may request that non-essential promotional photography not be used.
8. Data Retention
We retain information only as long as reasonably necessary for the purposes described in this policy, including customer service, accounting, tax, insurance, legal, security, and recordkeeping needs. Retention periods can vary depending on the type of information and applicable requirements.
9. Data Security
We use reasonable administrative and technical measures intended to protect information under our control. However, no website, email system, text message, online form, or electronic storage method can be guaranteed to be completely secure.
10. Your Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, accounting, insurance, security, and legitimate business recordkeeping requirements. You may also ask us to stop marketing communications.
11. Children's Privacy
Our services are intended for property owners, tenants, businesses, property managers, and other customers arranging property services. We do not knowingly seek personal information from children under 13.
12. Third-Party Websites and Services
Our website or advertisements may link to third-party websites or services. Their privacy practices are governed by their own policies, and Renew ATL Surface Cleaning is not responsible for the privacy practices of third parties.
13. Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The current version will be posted on this page with an updated effective date.
14. Contact Us
Questions or privacy requests may be directed to:
Renew ATL Surface Cleaning
Atlanta, Georgia area
Email: admin@renew-atl.com
Phone: 323-219-0474